We’re all accustomed to going online to manage our relationships and business with brands. We don’t even think about the concept of self-service. We expect it. Consider your own life. If you subscribe to a meal, produce, or clothing delivery service, you expect to be able to take out your phone and modify your subscription, shipment frequency, and payment method. Your members are no different! They bring their online expectations as a consumer to their … Continue reading 5 Must Haves for Your Member Portal