October 21, 2019

Meet Tammy Dalakis - Customer Success Manager at MemberSuite

Meet Tammy Dalakis - Customer Success Manager at MemberSuite

What’s your position at MemberSuite?

I am a Customer Success Manager (CSM) at MemberSuite. My objective is to cultivate and manage customer relationships, ensure customer success, coordinate resources internally to help create solutions to assist our customers or resolve issues in the product, assist in educating customers of updates to our products/services to help them leverage and maximize their investment, and build adoption across their organization.

Where are you from?

I was born and raised in Virginia. Even though our headquarters are in Atlanta, Georgia, I'm still located here and work remote from my home office in Reston - serving our Washington DC, Maryland and Virginia customers.

How did you get into customer success?

I started in member services at the Advisory Board/CEB serving healthcare clients, and then moved to a software tech company called Blackboard. After that, I took a break to raise my kids. Four years ago, I decided to get back into Sales and Account Management and worked at Personify and Abila before joining MemberSuite.

What should we know about you?

  • I spend most of my time outside MemberSuite cheering my three kids on in travel soccer.
  • I love spending time outdoors with family and friends.
  • I used to be big into running and ran a Marine Corp Marathon - one and done, it’s a lot of training!

What is one of your hobbies?

Sand volleyball - I started recreationally about eight years ago and love playing with friends once a week.

What is the best part of working at MemberSuite?

Our fun hard-working team that is passionate about our product, making customers happy and reaching our goals.

Anything else you'd like to share?

  • Outside of soccer and volleyball, I am a huge Hokie football fan.
  • I'm starting to get into golf with my boys.
  • My favorite place is the beach.
  • My favorite thing to do is to go hear live music at Wolf Trap with family & friends in the summer!