Meet our Leadership Team


"My mission is to enable the world's associations to participate in the cloud computing revolution."

Natalie Cheney started at MemberSuite in 2013 as Chief Operating Officer. She worked with customers in the early days, and by implementing the right processes, she has succeeded in growing MemberSuite’s customer base from 10 to over 140. In 2015, she focused her attention on Sales, Marketing and Business Development, and Customer Success as Chief Revenue Officer. Natalie is a seasoned software veteran with 20 years of operational experience with a specialty in leading organizations through phases of rapid growth.

"My mission is to harness the latest cloud technology to create new capabilities for MemberSuite customers."

Jim has an extremely diverse background with hands-on experience in many disciplines related to Information Technology. He has over 20 years professional experience including 15 working with Associations and other non-profits. It was through this experience that Jim would recognize an opportunity to use emergent cloud technology to solve the unique challenges faced by these organizations. After meeting Andrew Ryan and hearing his vision for a modern and affordable management solution for associations and non-profits, Jim helped develop the technology platform that would then launch MemberSuite.

"My mission is to lead MemberSuite’s revenue and market share growth directly and with Partners."

Matt has 22 years of commercial, public sector, and international enterprise sales and senior management experience. During this time Matt led organizations as an innovator in the design, development, marketing, selling and implementation of strategic business information solutions. Matt joined MemberSuite as VP Sales and Business to lead sales for the company’s flagship SaaS solution.

Matt previously spent three years at Numera as SVP Sales and Business Development to manage all revenue generation activity, to help steer the transition to more specific healthcare solution offerings and to position the company for an upcoming capital event. In June of 2015 Numera was acquired by Nortek Security & Control where Matt was named VP, Sales for the Health & Wellness organization.

Prior to Numera Matt was with Microsoft for 15 years and served in various leadership roles for the Enterprise & Partner Group including Enterprise Sales Manager, Industry Managing Director, Industry Solution Director, Regional Director APAC and Greater China, and GM for Healthcare Professional Services, Americas.

"My mission is to provide strong relationships through phenomenal customer service so that our customers can build proven value for their associations using MemberSuite services."

Rajan has over 20 years of experience in leading Customer Success and Professional Services organizations delivering software solutions and services to a wide variety of industries. Rajan has a diverse background in technology and a keen understanding of various business verticals that allow him to use a consultative approach enabling customers to get the most out of technology. As a recent addition to the MemberSuite Executive team, Rajan aims to create a culture of listening and of a trusted advisor for our customers.

"My mission is to assemble and empower the world’s highest performing and most user-centric engineering team to deliver transformative experiences to association operator and members."

Eric is a twenty-five year veteran of the software industry. Eric led the engineering effort to deliver property and casualty insurance predictive analytics as a service using advanced machine learning at EagleEye Analytics (acquired by Guidewire). Prior to that, he led the Engineering team at Marathon Data Systems (now WorkWave) where he introduced agile software techniques and designed their next-generation, distributed field service automation platform. Prior to that, as Chief Architect at Agentek, Eric designed a highly customizable mobile automation platform for field service fleets.

"My mission is to ensure capital efficiency and strategic alignment to support rapid growth at MemberSuite."

Jeff brings extensive leadership experience from high growth venture backed technology and healthcare companies, managing financial, accounting, and sales operations teams. He received his undergraduate degree from Mercer University and MBA with focus in finance from Georgia State University.