Engage Office Hours schedule time with our team

Engage Office Hours are pre-scheduled meetings during the user conference with your Customer Success Manager (CSM), Implementation Consultant (IC), or another MemberSuite expert to answer any questions you may have. These will take place in the Basswood room.

How To Questions

If you have a question on how to complete a task, schedule a one-on-one meeting with a member of our support team. Click the corresponding link below to see their availability. First come first served.

Business Process Questions

If you have a question on business processes, schedule a one-on-one meeting with your Customer Success Manager (for live customers) or Project Manager (for customers in implementation). Click the corresponding link below to see their availability. First come first served.

Implementation & Integration Questions

If you have a question about implementation or integrating with other systems, schedule a one-on-one meeting with an Implementation Consultant (IC). Click the corresponding link below to see their availability. First come first served.

Dashboards & Reporting Questions

If you have a question about reporting or dashboards, schedule a one-on-one meeting with our Business Intelligence team. Click the corresponding link below to see their availability. First come first served.

Need Guidance on Who to Meet With?

Please contact your Customer Success Manager (CSM) or Project Manager (PM), share with them the questions you would like answered and they'll let you know the best person to meet with.