Terms of Service

Terms of Service for MemberSuite Applications

This MemberSuiteTM Terms of Service (“Agreement” or “Terms of Service”) is a legal agreement between you (“Customer”) and MemberSuite, Inc. ("MemberSuite") for access to the MemberSuite Service, which includes access to computer software and associated MemberSuite Documentation. The MemberSuite Service also includes any updates and supplements to the original MemberSuite Service to which you are provided access by MemberSuite during the term of this Agreement. Any product provided along with the MemberSuite Service that is associated with a separate end-user license agreement is licensed to you under the terms of that license agreement.

BY INSTALLING, COPYING, DOWNLOADING, ACCESSING OR OTHERWISE USING THE MEMBERSUITE SERVICE, YOU AGREE TO BE BOUND BY THE TERMS OF THIS AGREEMENT. IF YOU DO NOT AGREE TO THE TERMS OF THIS AGREEMENT, DO NOT USE OR ACCESS THE MEMBERSUITE SERVICE.

1. Terms of MemberSuite Service. Capitalized terms not otherwise defined herein shall have the meaning given to them in the MemberSuite Master Agreement signed by Customer (the “Master Agreement”). In addition, Customer agrees that unless explicitly stated otherwise, any new features provided by MemberSuite that augment or enhance the MemberSuite Service, and/or any new MemberSuite Service(s) which are subsequently purchased by the Customer will be subject to this Agreement. CUSTOMER SHOULD CAREFULLY READ THE FOLLOWING TERMS OF SERVICE BEFORE EXECUTING THE MASTER AGREEMENT. MemberSuite grants Customer the non-exclusive, non- transferable and terminable right to access the features and functions of the MemberSuiteTM Service as more fully set forth in the Master Agreement.

2.1. Customer Must Have Internet Access. In order to use the MemberSuite Service, Customer must have or must obtain access to the World Wide Web, either directly or through devices that access Web-based content. Customer must also provide all equipment necessary to make such (and maintain such) connection to the World Wide Web.

2.2. Accuracy of Customer’s Registration Information. Customer agrees to provide accurate, current and complete information (“Registration Data”) about Customer. MemberSuite may provide Customer with the option to provide this information online, in order to gain access to the MemberSuite Service. Customer further agrees to use commercially reasonable efforts to maintain and promptly update the Registration Data to keep it accurate, current and complete. Customer acknowledges and agrees that if Customer provides information that is intentionally inaccurate, not current or incomplete in a material way, or MemberSuite has reasonable grounds to believe that such information is untrue, inaccurate, not current or complete in a material way, MemberSuite has the right to suspend Customer’s account.

2.3. Email and Notices. Customer agrees to provide MemberSuite with Customer’s e-mail address, to promptly provide MemberSuite with any changes to Customer’s e-mail address, and to accept emails (or other electronic communications) from MemberSuite at the e-mail address Customer specifies. Except as otherwise provided in this Agreement, Customer further agrees that MemberSuite may provide any and all notices, statements, and other communications to Customer through either e-mail or posting on the MemberSuite Service.

2.4. Passwords, Access, and Notification. Customer may designate Authorized Users under Customer’s account and Customer may provide and assign unique passwords and user names to each Authorized User. Customer acknowledges and agrees that Customer is prohibited from sharing passwords and/or user names with unauthorized users. Customer will be responsible for the confidentiality and use of Customer’s (including its employees’ and members) passwords and user names. Customer will also be responsible for all electronic communications, including those containing business information, account registration, account holder information, financial information, Customer Data, and all other data of any kind contained within emails or otherwise entered electronically through the MemberSuite Service or under Customer’s account (“Electronic Communications”). MemberSuite will act as though any Electronic Communications it receives under Customer’s passwords, user name, and/or account number will have been sent by Customer. Customer agrees to immediately notify MemberSuite if Customer becomes aware of any loss or theft or unauthorized use of any of Customer’s passwords, user names, and/or account number.

2.5. Customer’s Lawful Conduct. The MemberSuite Service allows Customer to send Electronic Communications directly to MemberSuite and to third-parties. Customer agrees to comply with all applicable local, state, federal, and foreign laws, treaties, regulations, and conventions in connection
with its use of the MemberSuite Service, including without limitation those related to privacy,
electronic communications, and anti-spam legislation. Customer will not send any Electronic Communications from the MemberSuite Service that is unlawful, harassing, libelous, defamatory, or threatening. Except as permitted by this Agreement, no part of the MemberSuite Service may be
copied, reproduced, distributed, republished, displayed, posted or transmitted in any form or by any means. Customer agrees not to access the MemberSuite Service by any means other than through the interfaces that are provided by MemberSuite. Customer shall not license, rent, sell, lease, transfer,
assign, distribute, display, host, outsource, disclose, or otherwise commercially exploit or make the MemberSuite Service available to any third party other than an Authorized User, including but not
limited to, creating Internet Links to the MemberSuite Service which include login information, including but not limited to, user names, passwords, secure cookies, and/or “mirroring” or “framing”

any part of the MemberSuite Service. Customer will not upload, post, reproduce or distribute any information, software or other material protected by copyright or any other intellectual property right (including rights of publicity and privacy) without first obtaining the permission of the owner of such rights. Customer will not in any way express or imply that any opinions contained in Customer’s Electronic Communications are endorsed by MemberSuite. Neither Customer, nor someone acting on Customer’s behalf, will use the MemberSuite Service to target for solicitation any MemberSuite customers for purposes of providing any competitive product. Customer will ensure that any use of the MemberSuite Service by Customer’s employees (or users) is in accordance with the terms and conditions of this Agreement.

2.6. Third-Party Software. Customer agrees to use software produced by third parties, including, but not limited to, “browser” software that supports a data security protocol compatible with the protocol used by MemberSuite. Until notified otherwise by MemberSuite, Customer agrees to use software that supports the Secure Socket Layer (SSL) protocol or other protocols accepted by MemberSuite and to follow logon procedures for MemberSuite Services that support such protocols. Customer acknowledges that MemberSuite is not responsible for notifying Customer of any upgrades, fixes or enhancements to any such software or for any compromise of data transmitted across computer networks not owned or operated by MemberSuite or telecommunications facilities, including, but not limited to, the Internet.

2.7. Transmission of Data. Customer understands that the technical processing and transmission of Customer’s Electronic Communications is fundamentally necessary to Customer’s use of the MemberSuite Service. Customer expressly consents to MemberSuite’s interception and storage of Electronic Communications and/or Customer Data, and Customer acknowledges and understands that Customer’s Electronic Communications will involve transmission over the Internet, and over various networks, only part of which may be owned and/or operated by MemberSuite. Customer acknowledges and understands that changes to Customer’s Electronic Communications may occur in order to conform and adapt such data to the technical requirements of connecting networks or devices. Customer further acknowledges and understands that Electronic Communications may be accessed by unauthorized parties when communicated across the Internet, network communications facilities, telephone, or other electronic means. Customer agrees that MemberSuite is not responsible for any Electronic Communications and/or Customer Data which are lost, altered, intercepted or stored without authorization during the transmission of any data whatsoever across networks not owned and/or operated by MemberSuite.

2.8. Links; Third Party Offerings. The MemberSuite Service may provide, or third parties may provide, links to other World Wide Web sites or resources. MemberSuite has no control over such sites and resources and Customer hereby acknowledges and agrees that MemberSuite is not responsible for the availability of such external sites or resources, and does not endorse and is not responsible or liable for any content, advertising, products, or other materials on or available from such sites or resources. In addition, MemberSuite reserves the right to maintain on the MemberSuite Service the MemberSuite logo.

2.9. MemberSuite’s Support. MemberSuite will make commercially reasonable efforts to promote Customer’s successful utilization of the MemberSuite Service, including but not limited to providing Customer with MemberSuite Online User Guides and online help. MemberSuite also offers Customer Support and Professional MemberSuite Services consultation. Customer acknowledges that MemberSuite has extensive experience helping Customers improve utilization and realization of benefits of the MemberSuite Service, and that not following the advice of MemberSuite, or other MemberSuite authorized implementation partner, in these areas may substantially undermine Customer’s successful utilization of the MemberSuite Service.

2.10. Proprietary Rights. Customer acknowledges and agrees that the MemberSuite Service and any necessary software used in connection with the MemberSuite Service contain proprietary and confidential information that is protected by applicable intellectual property and other laws. Customer further acknowledges and agrees that content or information presented to Customer through the MemberSuite Service may be protected by copyrights, trademarks, MemberSuite Service marks, patents or other proprietary rights and laws.

2.11. Trademark Information. MemberSuiteTM, the MemberSuite logoTM, and other MemberSuite Service marks, logos and product and MemberSuite Service names are marks of MemberSuite (the “MemberSuite Marks”). Customer agrees not to display or use the MemberSuite Marks in any manner without the owner’s express prior written permission.

2.12. Confidential Information. For purposes of this Agreement, confidential information shall include the terms of this Agreement, Customer Data, and any information that is clearly identified in writing at the time of disclosure, whether such disclosure was in oral or written form, as confidential (“Confidential Information”). Each party agrees: (a) to keep confidential all Confidential Information disclosed to it by the other party or by a third-party; (b) not to use the Confidential Information of the other party except to the extent necessary to perform its obligations hereunder; and (c) to protect the confidentiality thereof in the same manner as it protects the confidentiality of similar information and data of its own (at all times exercising at least a reasonable degree of care in the protection of such Confidential Information). MemberSuite will restrict its employees’ access to Customer’s Confidential Information to only those employees necessary to provide the MemberSuite Service. MemberSuite may disclose Confidential Information on a need-to-know basis to its contractors who have executed written agreements requiring them to maintain such information in strict confidence and use it only to facilitate the performance of their MemberSuite Service for MemberSuite in connection with the performance of this Agreement. Confidential Information shall not include information which: (1) is known publicly; (2) is generally known in the industry before disclosure; (3) has become known publicly, without fault of the recipient, subsequent to disclosure by the disclosing party; or (4) the recipient becomes aware of from a third party not bound by non-disclosure obligations to the disclosing party and with the lawful right to disclose such information to the recipient. This Section 2.12 will not be construed to prohibit the disclosure of Confidential Information to the extent that such disclosure is required by law or order of a court or other governmental authority. The parties agree to give the other party prompt notice of the receipt of any subpoena or other similar request for such disclosure. With respect to any information received by either party from the other as a result of any other relationship between the parties other than as set forth in this Agreement (i.e., business development, partnership, alliance, etc.), the parties will abide by the terms and conditions of any Nondisclosure Agreement (or similar agreement) executed between the parties.

2.13 Storage Limits. MemberSuite currently limits the amount of database storage associated with particular MemberSuiteTM service offerings. Any customers using database storage in excess of the limits for their chosen service level will be charged additional fees.

2.14 Privacy Policy. MemberSuite’s privacy policy (the “Privacy Policy”) sets forth MemberSuite’s practices regarding the collection and use of information that MemberSuite collects from customers through use of the MemberSuite site and MemberSuite Services. The terms of such Privacy Policy are incorporated herein by reference.

3. Warranties.

3.1. Warranty of Functionality. MemberSuite warrants to Customer during the Term of this Agreement that the MemberSuite Service will substantially conform in all material respects the functionality described in the MemberSuite Online User Guides and in other related MemberSuite Documentation applicable to the products accessed by customer and that similar functionality will be maintained in all material respects in subsequent upgrades to the MemberSuite Service. MemberSuite does not warrant that the MemberSuite Service will be error-free and such warranty is conditional upon Customer’s compliance with the terms of this Agreement. Customer’s sole and exclusive remedy for MemberSuite’s breach of this warranty shall be that MemberSuite shall be required to use commercially reasonable efforts to modify the MemberSuite Service to substantially conform to all material respects the functionality described in the User Guides and other related MemberSuite Documentation and if MemberSuite is unable to restore such functionality Customer shall be entitled to terminate the Agreement and shall be entitled to receive a pro-rata refund of the fees paid for under the Agreement for its use of the MemberSuite Service. MemberSuite shall have no obligation with respect to a warranty claim unless notified of such claim within sixty (60) days of the first instance of any material functionality problem, and such notice must be sent to billing@membersuite.com.

3.2. MemberSuite Service Level Warranty. MemberSuite warrants during the Term of this Agreement that the MemberSuite Service will meet the MemberSuite Service levels in any month, as outlined in Schedule A which is attached to and made a part of this Agreement. In the event that MemberSuite fails to meet the MemberSuite Service levels outlined in Schedule A, Customer’s sole and exclusive remedy, in MemberSuite’s sole discretion, is that MemberSuite will provide Customer with a credit if such credit is set forth in Schedule A. Any credit is expressly conditioned upon Customer providing MemberSuite written notice of such failure sent to billing@membersuite.com by the tenth day of the month following such MemberSuite Service level failure.

3.3. Security, Data Maintenance and Backup Warranty. MemberSuite warrants during the Term of this Agreement that MemberSuite will use commercially reasonable efforts to provide that the information provided by the Customer(“Customer’s Data”) will be safeguarded and maintained in conformance with Schedule B which is attached to and made a part of this Agreement. MemberSuite also warrants that it will utilize and maintain commercially reasonable security and backup procedures to protect Customer Data. In the event of a breach of this provision, MemberSuite will use commercially reasonable efforts to correct the Customer’s Data or restore the Customer’s Data as quickly as possible but in any event within three (3) business days. In the event MemberSuite is unable to correct or restore Customer’s Data as provided in this Section 3.3, Customer’s sole and exclusive remedy shall be that it may, at its option, terminate the Agreement and receive a pro-rata refund of the fees paid for under the Agreement for its use of the MemberSuite Service but which use has not yet been furnished by MemberSuite as of the date of such termination.

4. Disclaimer of Warranties. EXCEPT AS STATED IN SECTION 3 ABOVE, MEMBERSUITE DOES NOT REPRESENT THAT CUSTOMER’S USE OF THE MEMBERSUITE SERVICE WILL BE SECURE, TIMELY, UNINTERRUPTED OR ERROR-FREE OR THAT THE MEMBERSUITE SERVICE WILL MEET CUSTOMER’S REQUIREMENTS OR THAT ALL ERRORS IN THE MEMBERSUITE SERVICE AND/OR MEMBERSUITE DOCUMENTATION WILL BE CORRECTED OR THAT THE SYSTEM THAT MAKES THE MEMBERSUITE SERVICE AVAILABLE WILL BE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. THE WARRANTIES STATED IN SECTION 3 ABOVE ARE THE SOLE AND EXCLUSIVE WARRANTIES OFFERED BY MemberSuite. THERE ARE NO OTHER WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION, THOSE OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. EXCEPT AS STATED IN SECTION 3 ABOVE, THE MEMBERSUITE SERVICE IS PROVIDED TO CUSTOMER ON AN “AS IS” AND “AS AVAILABLE” BASIS, AND IS FOR COMMERCIAL USE ONLY. CUSTOMER ASSUMES ALL RESPONSIBILITY FOR DETERMINING WHETHER THE MEMBERSUITE SERVICE OR THE INFORMATION GENERATED THEREBY IS ACCURATE OR SUFFICIENT FOR CUSTOMER’S PURPOSES.

5. Limitations of Liability. CUSTOMER ACKNOWLEDGES AND AGREES THAT THE CONSIDERATION WHICH MEMBERSUITE IS CHARGING HEREUNDER DOES NOT INCLUDE CONSIDERATION FOR ASSUMPTION BY MEMBERSUITE OF THE RISK OF CUSTOMER’S INCIDENTAL OR CONSEQUENTIAL DAMAGES. OTHER THAN FOR A VIOLATION OF CUSTOMER’S ACCESS RIGHTS OR SECTION 2.12 HEREIN, IN NO EVENT SHALL EITHER PARTY BE LIABLE TO ANYONE FOR INCIDENTAL, CONSEQUENTIAL, PUNITIVE, SPECIAL OR EXEMPLARY DAMAGES, OR INDIRECT DAMAGES OF ANY TYPE OR KIND (INCLUDING LOSS OF CUSTOMER DATA, REVENUE, PROFITS, USE OR OTHER ECONOMIC ADVANTAGE), ARISING FROM BREACH OF WARRANTY OR BREACH OF CONTRACT, OR NEGLIGENCE, OR ANY OTHER LEGAL CAUSE OF ACTION ARISING FROM OR IN CONNECTION WITH THIS AGREEMENT EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Notwithstanding the foregoing the maximum liability of either party to any person, firm or corporation whatsoever arising out of or in the connection with any access, use or other employment of the MemberSuite Service, whether such liability arises from any claim based on breach or repudiation of contract, breach of warranty, tort, or otherwise, shall in no case exceed the equivalent of the preceding 12 months in access fees applicable at the time of the event. The essential purpose of this provision is to limit the potential liability of the parties arising from this Agreement. The parties acknowledge that the limitations set forth in this Section are integral to the amount of consideration levied in connection with the access of the MemberSuite Service and that, were MemberSuite to assume any further liability other than as set forth herein, such consideration would of necessity be set substantially higher. Certain states and/or jurisdictions do not allow the exclusion of implied warranties or limitations of liability for incidental or consequential damages, so the exclusions set forth above may not apply to Customer. THE LIMITATION OF LIABILITY SET FORTH IN THIS SECTION SHALL NOT APPLY TO EITHER PARTY’S INDEMNITY OBLIGATIONS SET FORTH IN SECTION 6 BELOW.

6. Indemnification.

6.1. Infringement. MemberSuite will indemnify, defend and hold Customer harmless from and against any and all costs, liabilities, losses, and expenses (including, but not limited to, reasonable attorneys’ fees) (collectively, “Losses”) arising solely out of or in connection with a claim, suit, action, or proceeding brought by any third party against Customer which arise out of or result from the infringement of any copyright, patent, trademark, or misappropriation of a trade secret relating to the MemberSuite Service; provided that Customer (a) promptly gives MemberSuite notice of the claim, suit, action, or proceeding; (b) gives MemberSuite sole control of the defense and related settlement negotiations; and (c) provides MemberSuite with all reasonably available information and assistance necessary to perform MemberSuite’s obligations under this paragraph. If the MemberSuite Service solely is held to infringe any intellectual property right, MemberSuite may, in its sole discretion and at its own expense, use commercially reasonable efforts to either procure rights that will protect Customer against such claim without cost to Customer or replace the MemberSuite Service with a non- infringing MemberSuite Service. Provided that MemberSuite complies with this Section 6.1, Customer shall have no remedy against MemberSuite, except it may at its option terminate the Agreement and receive a pro-rata refund of the fees paid for under the Agreement for Customer’s use of the MemberSuite Service but which use has not yet been furnished by MemberSuite as of the date of such termination.

6.2. Disclosure of Customer Data. MemberSuite will fully indemnify, defend and hold Customer harmless from and against any Losses arising out of or in connection with a claim, suit, action, or proceeding brought by any third party against Customer which arise out of or result from MemberSuite’s gross negligence in preventing unauthorized access to confidential Customer data, or MemberSuite’s willful disclosure of such confidential Customer data, as determined by a court of competent jurisdiction in connection with a claim by a third party alleging a breach of confidentiality. In addition, MemberSuite will indemnify Customer up to an amount not to exceed the total value of access fees actually paid during the term of Customer’s agreement , from and against any Losses incurred by Customer with respect to any third party claim, suit, action, or proceeding arising out of or relating to MemberSuite’s breach of Section 2.12 of this Agreement (which breach that does not rise to the level of gross negligence in preventing unauthorized access to confidential Customer Data or MemberSuite’s willful disclosure of such confidential Customer Data as described in Section 6.2). MemberSuite’s indemnification obligations under this Section 6.2 are expressly premised upon Customer (a) promptly giving MemberSuite notice of any such third party claim, suit, action, or proceeding; (b) giving MemberSuite sole control of the defense and related settlement negotiations; and (c) promptly providing MemberSuite with all reasonably available information and assistance necessary to perform MemberSuite’s obligations under this Section 6.2. Provided that MemberSuite complies with this Section 6.2, Customer shall have no remedy against MemberSuite, except it may at its option terminate the Agreement and receive a pro-rata refund of the access fees paid for under the Agreement for its use of the MemberSuite Service but which use has not yet been furnished by MemberSuite as of the date of such termination.

6.3. Customer’s Infringement. Customer shall defend and hold MemberSuite harmless from and against any and all Losses arising out of or in connection with a claim, suit, action, or proceeding (i) alleging that Customer Data or any Trademarks, or any use thereof, infringes the intellectual property rights or other rights, or has caused harm to a third party; (ii) of Customer’s breach of Section 2.6 and 2.13 above; (iii) of a modification by Customer of the MemberSuite Service giving rise to such infringement; (iv) of Customer’s combination, interface, operation or use of the MemberSuite Service with third party technology except for as provided in the MemberSuite Documentation; (v) of misuse of the MemberSuite Service by Customer; (vi) of acts (or any failure to act) by Customer hereunder; or (vii) of any breach by Customer of the Customer obligations hereunder, provided that MemberSuite (a) promptly provides Customer notice of the claim, suit, action, or proceeding; (b) gives Customer sole control of the defense and related settlement negotiations; and (c) provides Customer with all reasonably available information and assistance necessary to perform Customer’s obligations under this paragraph.

6.4. Force Majeure. MemberSuite shall not be liable for any failure to perform its obligations under this Agreement because of circumstances beyond the reasonable control of MemberSuite, which such circumstances shall include (without limitation) natural disaster, terrorism, riot, sabotage, labor disputes (except those involving party’s own employees), war, any acts or omissions of any government or governmental authority, declarations of government, transportation delays, power failure, computer failure, telecommunications failure, internet failure and any other events reasonably beyond the control of MemberSuite.

6.5. Survival. The indemnification obligations contained in this Section 6 shall survive termination of this Agreement for one year.

7. Suspension/Termination.

7.1. Suspension for Delinquent Account. MemberSuite reserves the right to suspend Customer’s access and/or use of the MemberSuite Service for any accounts for which any payment is due but unpaid. Customer agrees that MemberSuite shall not be liable to Customer nor to any third party for any suspension of the MemberSuite Service resulting from Customer’s nonpayment of fees as described in this Section 7.1.

7.2. Suspension for Ongoing Harm. Customer agrees that MemberSuite may with reasonably contemporaneous telephonic notice to Customer suspend Customer’s access to the MemberSuite Service, interrupt any queries or batch processes, and generally prevent Customer from using the MemberSuite Service if MemberSuite reasonably concludes that Customer use of the MemberSuite Service is causing immediate and ongoing harm to MemberSuite or others. In the extraordinary event that MemberSuite suspends Customer’s access to the MemberSuite Service, Customer will use commercially reasonable efforts to resolve the issues causing the suspension of MemberSuite Service and agrees that MemberSuite can continue a suspension until the issue is corrected and/or no longer causing harm to MemberSuite or any other MemberSuite customers. Customer agrees that MemberSuite shall not be liable to Customer or to any third party for any suspension of the MemberSuite Service under such circumstances as described in this Section 7.2.

7.3. In The Event of Breach. Other than as noted herein, either party may terminate this Agreement upon thirty (30) days written notice to the other party in the event of a material breach of any provision of this Agreement by the other party, provided that, during the thirty (30) day period, the breaching party fails to cure such material breach. Upon termination or expiration of this Agreement, Customer shall have no rights to continue use of the MemberSuite Service. If this Agreement is terminated as a result of a material breach on MemberSuite’s part, MemberSuite shall refund the pro rata portion of any fee that may have been paid by Customer for the portion of the MemberSuite Service not yet furnished to Customer.

7.4. Handling of Customer Data In The Event Of Termination. Customer acknowledges and agrees that following termination of Customer’s account and/or use of the MemberSuite Service, MemberSuite may immediately deactivate Customer’s account and that following a reasonable period of not less than 90 days shall be able to delete Customer’s account and related Customer Data. However, in the event that Customer’s MemberSuite Service with MemberSuite terminates, MemberSuite will grant Customer temporary, limited access to the MemberSuite Service for the sole purpose of permitting Customer to retrieve lawful Customer Data using standard MemberSuite query functionality, provided that Customer has paid in full all good faith undisputed amounts owed to MemberSuite, however, in no event shall such limited temporary access exceed ninety (90) days. Customer further agrees that MemberSuite shall not be liable to Customer or to any third party for any termination of Customer access to the MemberSuite Service or deletion of Customer Data, provided that MemberSuite is in compliance with the terms of this Section 7.4.

8. Modification To or Discontinuation of the MemberSuite Service. MemberSuite reserves the right at any time and from time to time to modify, temporarily or permanently, within MemberSuite’s sole discretion, the MemberSuite Service (or any part thereof). In the event that MemberSuite modifies the MemberSuite Service in a manner which removes or disables a feature or functionality on which Customer materially relies, MemberSuite, at Customer’s request, shall use commercially reasonable efforts to substantially restore such functionality to Customer. In the event that MemberSuite is unable to substantially restore such functionality, Customer shall have the right to terminate the Agreement and receive a pro-rata refund of the fees paid under the Agreement for use of the MemberSuite Service which was paid for by Customer but not yet furnished by MemberSuite as of the date of such termination. Customer acknowledges that MemberSuite reserves the right to discontinue offering the MemberSuite Service at the conclusion of Customer’s then current Term. Customer agrees that MemberSuite shall not be liable to Customer or to any third party for any modification of the MemberSuite Service as described in this Section 8.

9. Modifications. MemberSuite reserves the right at any time and from time to time to modify these Terms of Service by posting the updated Terms of Service. By using the MemberSuite Service after Company has updated the Terms of Service, Customer is agreeing to the updated Terms of Service.

SCHEDULE A
SERVICE LEVEL COMMITMENT FOR SUBSCRIBERS OF MEMBERSUITE

Service Level Commitment

MemberSuite commits to provide 98% service availability with respect to the Customer’s MemberSuite Service during each month of the term (exclusive of any scheduled service downtime). If in any calendar month this uptime commitment is not met, MemberSuite shall provide, as the sole and exclusive remedy, a Customer credit as provided for in this Schedule A. MemberSuite Service Downtime is defined as a period that the MemberSuite Service as provided by MemberSuite is not available to Customer and its Authorized Users as a result of nonscheduled events and starts when Customer first notifies MemberSuite the service is not available, using the prescribed notice procedures, and stops when Customer or one of its Authorized Users is able to login to the MemberSuite Service. Scheduled maintenance as described below is specifically excluded from this commitment.

  1. For any one (1) month period, if the 98% service availability commitment is not met Customer shall be entitled to a ten percent (10%) credit of their monthly MemberSuite Service fees.
  2. For any one (1) month period, if a 96% service availability level is not met Customer shall be entitled to a twenty five percent (25%) credit of their monthly MemberSuite Service fees.
  3. For any six (6) consecutive month period, should MemberSuite fail to meet the 96.5% service availability level for at least three months within that period, and where Customer has notified MemberSuite that 96.5% service availability was not met in each of those three months, such performance shall be considered a material breach and customer may cancel this agreement as provided in section 7.3 herein.

Warranty Limitation

MemberSuite warrants service availability only for that which is provided to Customer by MemberSuite. MemberSuite does not warranty any availability other than as it relates to the MemberSuite Service.

Scheduled and Unscheduled Maintenance

Scheduled maintenance does not count as downtime in calculating service availability. Scheduled maintenance time is communicated in accordance with the notice section set forth below at least two full business days in advance of the maintenance time. Scheduled maintenance time occurs at night between 9:00 PM and 5:00 AM Eastern. MemberSuite may be required to periodically schedule emergency maintenance with advance notice of less than two business days. Such scheduled emergency maintenance shall not be counted against the service availability commitment and MemberSuite will use all reasonable efforts to avoid such emergency maintenance. MemberSuite reserves the right on approximately a quarterly basis to issue new releases in which MemberSuite adds functionality to the MemberSuite Service. Customer acknowledges that these periodic major releases can take several hours to complete.

In the event that MemberSuite in its sole discretion determines that any unscheduled, emergency maintenance is necessary, MemberSuite will use commercially reasonable efforts to notify Customer. Such unscheduled maintenance will be counted against the service availability commitment.

Credit Request

In order to receive a credit under this service level commitment, Customer must have created a service case with MemberSuite using the regular support process within five (5) days of the end of the applicable month. A service case will be opened by e-mailing MemberSuite at billing@membersuite.com; If Customer submits a credit request and does not receive a prompt automated response indicating that the request was received, Customer must resubmit the request because the submission was not properly received and will not result in a credit. Customers who are past due or in default with respect to any payment or any material contractual obligations to MemberSuite are not eligible for any credit under this Service Level Commitment. The service credit is valid for up to one year from the quarter for which the credit was issued. MemberSuite will calculate any service availability downtime using MemberSuite’s system logs and other records.

Updates/Notice

The Service Level Commitment may be amended by MemberSuite in its sole discretion, after providing 30 days advance notice. Notices will be sufficient if provided to a user designated as an administrator of your MemberSuite account either a) as a note on the screen presented immediately after completion of the login authentication credentials through the login screen, or b) by e-mail to the registered e-mail address provided for administrator(s) for Customer’s account.

Exclusion of Sandbox and Beta Accounts

MemberSuite Sandbox, Beta, and other temporary test and production environments are expressly excluded from this or any other service level commitment.

SCHEDULE B SECURITY

Security Overview

MemberSuite's security strategy is to protect Customer data at multiple levels, which includes data security, data integrity, and data privacy.

To ensure the privacy, security, and availability of Customer data and transactions, MemberSuite employs the following technologies in delivering its service.

  • Secure Data Center
  • Encrypted User Authentication
  • Internet Firewalls
  • Network Translation and Proxy Services
  • Secure Socket Layer Data Encryption (SSL) on sensitive credit card information.
  • High quality industrial strength Routers and Switches
  • High quality industrial strength Web and Application Servers
  • Redundant, Highly Available Power
  • Regularly Scheduled Backups and restore processes


Data Security Data Center Security

MemberSuite's production systems are located in one of the leading co-location facilities in the United States. Production web, application, and database servers along with network equipment are housed in a suite at the colocation facility which provides 24x7security. To access the suite there are several levels of security that must be passed where each entry point provides state of the art card readers, scanners, and other access devices.

Network Security

MemberSuite's network is protected by firewalls against unauthorized access. Leading-edge firewall equipment has been chosen to protect the network.

Data Security

MemberSuite's uses 128-bit domestic and 64 bit international SSL encryption to protect the customer's credit card data to the credit card gateway. Databases are protected by firewalls against unauthorized usage. Database users are restricted to a controlled list; individual activities are restricted.

Secure Application Access

MemberSuite's users access the application using password authentication which is encrypted with Secure Hash Function. The robust design of the application prevents a customer from accessing another customer's data. There are several layers of protected servers that stand between the web page where the customer logs in and the actual data. Highly sensitive data is encrypted with AES 256- bit.

System Security

MemberSuite uses tightly controlled passwords on its servers and network equipment. MemberSuite limits access to production systems to authorized personnel only. Passwords are changed on a regular basis. Security updates to the operating systems are tracked and updated as necessary.

System Reliability

MemberSuite looks at its application as well as the infrastructure as a tightly integrated system. MemberSuite has spare servers ready to deploy at a moment’s notice in the event of an equipment failure. MemberSuite chooses equipment of the highest quality to power our application.

MemberSuite has in place an expert team to provide services for server and network management, monitoring, backups, and other necessary maintenance. System administrators respond to monitoring alerts 24x7 and repair critical failures immediately.

Data and Backups

Customer data is stored on a server that is configured with RAID 5. In the event of a disk failure, the customer will not experience an interruption of service.

All customer data changes are automatically backed up daily to a tape library system. Tapes remain in the highly secure environment to protect the data from unauthorized access.