White Papers

"S" Is for Success

It's a bird, it's a plane, it's your customer success manager!

Technology, in particular Association Management Software (AMS), has made a significant impact on the way organizations do business. Through features and functionality, the AMS has taken the place of archaic processes and procedures.

But because of its complexities, the AMS can be a tricky tool to get the hang of and it can be difficult, at times, to realize its full value. That is why Customer Success is a vital component to consider when selecting an AMS vendor.

Don't know what Customer Success is? This white paper will explain:

  • The concept of Customer Success and how its benefits
  • How and when a Customer Success Manager is involved in the customer process
  • The difference between Customer Success, Customer Support, and Professional Services