Technology, in particular Association Management Software (AMS), has made a significant impact on the way organizations do business. Through features and functionality, the AMS has taken the place of archaic processes and procedures.
But because of its complexities, the AMS can be a tricky tool to get the hang of and it can be difficult, at times, to realize its full value. That is why Customer Success Manager (CSM) is a vital component to consider when selecting an AMS vendor.
Don't know what a CSM is? This white paper will explain: