Customer Success ensuring you are receiving the maximum value

Once you are live with the system, your dedicated Customer Success Manager will ensure that you are receiving the maximum value from your investment in MemberSuite.

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Dedicated Customer Success Manager

As part of our MemberSuite service offering, once you are live with the system, you will get a dedicated Customer Success Manager (CSM). The primary role of the CSM is to learn your business so that you can continually maximize value from MemberSuite. This ensures that you and your staff are optimizing productivity and improving the profitability of your association.

While Customer Support Representatives are product experts, Customer Success Managers are customer experts. Your CSM acts as your advocate and voice into the Product team, making sure your escalations and enhancements are heard. In an effort to continuously deliver value, your CSM will conduct Quarterly Business Reviews with a cross-functional team from your organization to:

  • Examine your current business needs and confirm that the product is meeting them
  • Review your future business needs and determine if any of your processes are changing in order to assure that the product meets those needs
  • Discuss product direction, giving your organization the opportunity to give feedback on our roadmap