Customer Successyour dedicated customer success manager is here to help

Once you are live with the system, our principle responsibility to you is to ensure that you are receiving the maximum value from your investment in MemberSuite.

As part of your MemberSuite service offering, you are assigned a dedicated Customer Success Manager (CSM) at implementation kickoff. Your CSM will be with you from the beginning of your partnership with MemberSuite and will grow with you as you grow with the software and service.

The primary role of the CSM is to learn your business so that you can continually maximize value from MemberSuite. This ensures that you and your staff are optimizing productivity and improving the profitability of your association. Your CSM acts as your advocate and voice into the Product team, making sure your escalations and enhancements are heard.

In an effort to continuously deliver value, your CSM will conduct Quarterly Business Reviews with a cross-functional team from your organization.

In these meetings, we will:

  • Examine your current business needs and confirm that the product is meeting them
  • Review your future business needs and determine if any of your processes are changing in order to assure that the product meets those needs
  • Discuss product direction, giving your organization the opportunity to give feedback on our roadmap