MemberSuite has a sophisticated professional services department that has a 4-stage methodology that will implement your team successfully. That starts with discovery & assessment, configuration, training & development and optimization & go-live.
Your data is a key driver of the MemberSuite implementation. One of the principal implementation activities performed by the Professional Services team is data conversion. During this process, your old data is analyzed, categorized, and prepared for eventual migration into MemberSuite. Our data conversion is meticulous in its detail and has worked successfully for small datasets with a few spreadsheets and massive datasets with millions of records.
The data conversion, at a high level, consists of three phases:
The combination of data discovery and conversion coupled with the detailed assessments the professional services team conduct leads to several key decisions. Those decisions drive the configuration of your MemberSuite instance. The facts and decisions are documented by our team as we configure your system. Once configured, we systematically walk your functional experts through the setup of the system, training them every step of the way.
Many of our clients utilize the baseline features without ever having to engage with MemberSuite for custom development. At MemberSuite, we recognize that your business needs may be unique and, as such, we offer custom development as a professional service. MemberSuite has been architected to allow for significant extensibility without undergoing the expensive and dangerous task of customizing our core code. In particular, our customizations almost always come in one of the following forms:
MemberSuite is committed to your association’s success and training is a big piece of the puzzle. Our Professional Services team provides the most time and cost effective training as possible during and post implementation to ensure your staff will be comfortable on our platform.
MemberSuite offers the following types of training:
During the optimization and go-live phase of the project, you and your staff will work with our Professional and Data Services Team to load your final cut of data, establish a launch plan, perform any final trainings needed, and cut over from your old system into MemberSuite.